Resetting a User's Password

Administrators can reset a user's password if they forget it. Note: All JLR Menu Pricing users can reset their password from the login window.

Note: Passwords must: 

• Be 8-20 characters long
• Include one uppercase letter, one lowercase letter, and one number
• Not match the Retailer or User ID
• Not contain any spaces or punctuation marks

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Watch this video to learn more!

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To reset a user's password:

1. Click the Administration tab.
   
2. Click the User Maint. tab.
   
   1. Note: The Administration tab defaults to the User Maint. tab. 
3. Click the appropriate user's name to highlight it and click Edit. 
   
   
   1. Alternatively, double-click the user's name to open their account. 
4. Enter a new password in the Assign and Confirm fields.
   
5. Click Save.
6. Provide the new password to the user. 

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KB Article #5898